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Terms & Policies

Refund Policy

Please be sure to review the refund policy before using our services or purchasing products.

Beauty Again Service Refund PolicyEffective December 22, 2024

Article 1 (Purpose)

The purpose of this Refund Policy is to clarify transactions between customers and Beauty Again Co., Ltd. (the “Company”) and to protect customers’ rights and interests by setting out the matters concerning the purchase, cancellation and refund of software and products provided by the Company.

Article 2 (Refunds for Software Services)

1. Rebeauty Global Service (Monthly Subscription)

  • Cancellation before the service starts: If you cancel after payment has been completed but before service setup begins, you will receive a full refund.
  • Cancellation during service setup: Once website development has begun, the refund amount varies according to the progress made.
    • Less than 30% complete: 70% of the amount paid is refunded
    • 30–50% complete: 50% of the amount paid is refunded
    • 50% or more complete: no refund
  • Termination while using the service: If you terminate after the service has launched, no refund is given for the remaining period, and you may continue to use the service until the last day of that month.
  • Annual payment: For annual payments, the refund is made after deducting the period of use, calculated at the standard monthly price. (The annual discount is forfeited.)

2. Rebeauty Plus Service (Marketing Agency Services)

  • Advertising costs: Advertising costs that have already been spent are non-refundable.
  • Agency fees: If you terminate during the contract period, agency fees for the remaining period are not refunded.
  • Content production costs: Costs for content whose production has already been completed (blog posts, images, etc.) are non-refundable.
  • Contract termination: If you wish to terminate the service, you must notify us in writing at least 30 days in advance.

3. Rebeauty CRM Service

  • Initial setup fee: Once system setup has been completed, the initial setup fee is non-refundable.
  • Monthly fee: A full refund is available if there is no record of service use within 7 days of payment.
  • Data migration: When the service is terminated, customer data is retained for 30 days and then deleted; a separate fee may apply if you request a data backup.

4. AI Credits and Add-on Services

  • AI credits: AI credits that have been topped up (AI writing, AI photos, AI translation, AI video) are non-refundable.
  • Additional languages: The additional language service (KRW 100,000/month) is non-refundable once page production has begun after you apply.
  • Unused credits: When the service is terminated, unused credits expire and are not refunded.

5. Grounds on Which Refunds Are Not Available

  • Termination of the service due to a simple change of mind on the customer’s part
  • Inability to use the service for reasons attributable to the customer (account suspension, violation of the Terms of Service, etc.)
  • The customer’s expected revenue not being achieved while using the service
  • Disruptions to service use caused by the actions of third parties
  • Service interruptions caused by force majeure, such as natural disasters, war or terrorism

Article 3 (Product Refunds)

1. Conditions under which refunds are available

  • Refunds must be requested within 7 days of receiving the product.
  • The product must be unopened and remain in its original packaging.
  • The product must show no damage or signs of use.

2. Conditions under which refunds are not available

  • Products opened by the customer due to a simple change of mind
  • Products damaged for reasons attributable to the customer
  • Products whose value has declined over time to the extent that resale is difficult
  • Custom-made or personalized products
  • Digital content (once the download is complete)

Article 4 (Refund Procedure)

  1. 1.
    If you would like a refund, please submit a refund request to Customer Support (support@rebeauty.co.kr).
  2. 2.
    When requesting a refund, please provide the following information:
    • Order number or payment date
    • Purchaser’s name and contact details
    • Reason for the refund
    • Bank account details for the refund
  3. 3.
    We will inform you of the outcome of our review within 3 business days of receiving your refund request.
  4. 4.
    If the refund is approved, it will be processed as follows, depending on the payment method:
    • Credit card: takes 3–7 business days, depending on the card issuer’s policy
    • Bank transfer: refunded within 2–3 business days
    • Virtual account: deposited into the refund account within 2–3 business days

Article 5 (Exchanges)

  1. 1.
    If a product is defective or a delivery error has occurred, we will exchange the product free of charge.
  2. 2.
    If you would like an exchange, please contact Customer Support within 7 days of receiving the product.
  3. 3.
    For exchanges due to a simple change of mind on the customer’s part, the customer bears the round-trip shipping costs.
  4. 4.
    Exchanges are only possible for the same product; if you would like to exchange it for a different product, we ask that you request a refund and then purchase again.

Article 6 (Shipping Costs)

  1. 1.
    For returns/exchanges due to a product defect or incorrect delivery, the Company bears the shipping costs.
  2. 2.
    For returns/exchanges due to a simple change of mind on the customer’s part, the customer bears the round-trip shipping cost (KRW 6,000).
  3. 3.
    In the case of a partial refund, the free shipping benefit applied to the original order may be canceled, in which case the shipping cost will be deducted from the refund amount.

Article 7 (Dispute Resolution)

  1. 1.
    Refund-related disputes shall be resolved in accordance with the Korean Act on the Consumer Protection in Electronic Commerce, etc. and other relevant laws.
  2. 2.
    To resolve a dispute, you may apply for mediation to the relevant bodies, such as the Korea Consumer Agency (1372) or the E-Commerce Dispute Mediation Committee.
  3. 3.
    The Company promises to respond sincerely to customers’ legitimate refund requests.

Refund Inquiries

Business hours: weekdays, 10 a.m. to 6 p.m. (lunch break 12 p.m. to 1 p.m.; closed on weekends and public holidays)

Supplementary Provisions

This Refund Policy takes effect on December 22, 2024.

This policy may be amended in line with revisions to relevant laws or changes to Company policy.