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We welcome passionate people who will lead the digital transformation of the healthcare industry

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  • AI
  • (2 openings)

Service Operations Specialist (AI-Powered)

Working alongside AI experts, you will handle the operation and quality management of medical AI solutions —
a special opportunity to learn cutting-edge agentic AI technology first-hand and grow.

COMPANY

About the Company

Beauty Again is an agentic AI company founded in 2025. Building on insights gained from operating Live Again, an international patient acquisition agency, since 2012, it was founded by a CEO who has worked with hospitals for more than 10 years, combining a deep understanding of the healthcare industry with cutting-edge AI technology.

We provide AI-based integrated solutions that help Korean hospitals expand globally, and we are a fast-growing, innovative company.

Our Vision

  • Leading the global expansion of medical services with cutting-edge agentic AI technology
  • Building the most efficient AI platform connecting hospitals with international patients
  • Driving AI-based digital innovation in the medical tourism industry

Work Location A 3-minute walk from Exit 8 of Sinsa Station, Gangnam-gu, Seoul

Core AI Solutions

  • Global Website

    Your hospital’s digital foundation

  • SEO · GEO · AEO

    Found in search, discovered by AI

  • Google-Based Multilingual Blog · AI Translation

    Turn content into global search assets

  • ReBeauty Design

    An AI design tool for creating and editing content yourself

  • Unified CRM

    Scattered consultations, one set of data

ROLE

Key Responsibilities

You will build your skills systematically along a 3-stage growth roadmap

STEP1

First 3 months: Learning the basics and settling in

Translation quality management and collaboration with external translators

Managing external translation experts
  • Assigning translators by language and managing schedules
  • Organizing translation project requirements
  • Monitoring translation progress
  • Evaluating the work quality of each translator
Translation quality review and feedback
  • Comparing AI translation output with professional translators’ work
  • Checking the accuracy of medical terminology
  • Reviewing cultural appropriateness
  • Managing the re-translation and final review process
Content upload and management
  • Uploading reviewed multilingual content to the CMS
  • Checking the layout and content placement of each page
  • Testing additional elements such as images, links and buttons

AI solution testing and evaluation feedback

CRM solution testing
  • Testing Unified CRM features
  • Checking the automated response and consultation assignment system
  • Usability (UX) testing
Multilingual consultation solution testing
  • Testing the accuracy of real-time multilingual translation
  • Checking chat, voice and video consultation features
  • Evaluating the translation quality of medical terminology
AI content generation solution testing
  • Evaluating the quality of AI-generated marketing content
  • Testing automatic image and video generation features
  • Checking compliance with brand guidelines

Learning and skill development

  • Learning AI tools and agentic AI concepts
  • Deepening your understanding of the healthcare industry and each solution
  • Learning testing methodologies and QA processes
  • Finding ways to work more efficiently

What you gain at this stage

  • Expertise in translation quality management
  • Ability to manage external partners
  • Understanding of AI solutions and testing skills
  • Healthcare industry domain knowledge
STEP2

After 3 months: Expanding your role and starting operations work

Service monitoring and stability management

Daily service checks
  • Checking that each hospital’s multilingual website works properly
  • Monitoring that AI solutions operate normally
  • Checking page loading speed and response times
Detecting and responding to errors
  • Logging issues such as bugs, errors and performance degradation as soon as they are found
  • Prioritizing by urgency and importance
  • Delivering detailed issue reports to the development team

Client (hospital) support and CS

Responding to client inquiries
  • Receiving inquiries through various channels such as email, phone and KakaoTalk
  • Explaining how to use AI solutions and their features
  • Receiving requests to add or edit content

Data analysis and reporting

  • Compiling visitor numbers and traffic sources for each hospital’s website
  • Analyzing page views and time on page by language
  • Writing weekly/monthly operations reports
STEP3

After 6 months: Career growth — moving into service planning

Operations process improvement and automation planning

  • Planning an automated system for translator assignment and schedule management
  • Proposing an AI-based automatic translation quality evaluation system
  • Developing automated test scenarios and checklists
  • Analyzing time spent on tasks and identifying bottlenecks
  • Planning new operations tools and working with the development team

Data-driven service improvement planning

  • Analyzing user behavior patterns with Google Analytics, heatmaps and other tools
  • Analyzing traffic sources and conversion rates by language and country
  • Designing A/B tests and analyzing the results
  • Proposing ideas for new AI solution features based on client needs

Advanced client management and relationship building

  • Managing relationships with key client contacts and holding regular meetings
  • Proposing customized AI marketing strategies for each client
  • Building long-term partnerships and supporting contract renewals

What you gain at this stage

  • Hands-on service planning expertise
  • Project leadership experience
  • Ability to build data-driven strategies
  • Advanced collaboration and leadership skills
  • Strategic thinking and business sense
  • Know-how in planning AI-based services

Qualifications (Required)

Diligence and responsibility

  • A sense of responsibility to see every task through to the end
  • Careful attention to detail
  • Time management to meet deadlines

Fast learning

  • Picking up new AI tools quickly
  • Able to learn independently from guides
  • Finding better ways through trial and error

Problem-solving sense

  • Quickly grasping problem situations
  • Analyzing causes and finding solutions
  • Making improvements to prevent recurrence

Communication skills

  • Clear and accurate communication
  • Smooth collaboration with team members
  • Organizing information in documents and sharing it

Preferred Qualifications

Experience

  • Experience using AI tools (ChatGPT, Claude, etc.)
  • Customer service or CS experience
  • Translation or multilingual content experience
  • QA or testing experience
  • Operations/planning experience

Skills

  • Intermediate Excel or above (pivot tables, VLOOKUP, etc.)
  • Proficiency with Google Sheets
  • Basic web knowledge (HTML, CMS)
  • Foreign language skills (especially English and Japanese)

Personality

  • Interest in the medical/healthcare industry
  • Curiosity about AI and new technologies
  • A mindset of making work more efficient
  • Enjoys working with data and numbers

WHY THIS ROLE

What Makes This Position Special

Learn directly from cutting-edge AI experts

This is not just about getting tasks done: you will learn the principles and know-how of using AI first-hand. By learning how agentic AI experts think and approach problems, and by working with AI every day, you will naturally grow into an expert yourself.

The ability to use AI, which you can apply in any role at any company in the future, is an essential skill from 2025 onward.

A clear growth roadmap

  1. Translation Quality Management Specialist → AI solution testing expertise
  2. Service Operations Specialist → Client management and data analysis
  3. Junior Service Planner → Leading operations improvement and automation
  4. Service Planner → Project leadership and strategy development

Core skills you will build

  • AI & Tech

    • Agentic AI expertise
    • Proficiency with AI tools
    • Work automation know-how

  • Domain Expertise

    • Understanding of the healthcare industry
    • Medical marketing strategy
    • Global medical tourism

  • Service & Operations

    • Service planning skills
    • Data analysis skills
    • Project management

  • Collaboration & Communication

    • Client relationship management
    • Collaborative communication
    • Documentation skills

CONDITIONS

Working Conditions

  • Salary and compensation

    • Annual salary of KRW 30,000,000–35,000,000
    • 2-month probation (100% pay)
    • 6-month contract → conversion to a permanent position if both sides are satisfied
    • Salary renegotiated upon conversion to a permanent position
    • Quarterly performance incentives

  • Work environment

    • A 3-minute walk from Exit 8 of Sinsa Station
    • 5 days a week, 9 a.m. to 6 p.m.
    • Office-based work
    • Remote work may be discussed in the future
    • Leaving on time guaranteed
    • A relaxed, non-hierarchical culture

  • Benefits

    • All four statutory social insurance programs
    • Lunch provided
    • Annual and monthly leave, taken freely
    • Paid AI tool subscriptions covered
    • Support for training and seminar attendance

PROCESS

Selection Process

  1. Document screening

    Review of résumé and cover letter
    Successful applicants contacted individually

  2. 1st interview – team

    Job fit assessment (1 hour)
    Brief hands-on AI tool exercise, introduction to the company and the role

  3. 2nd interview – final

    Interview with the CEO (30 minutes)
    Vision and motivation to grow, cultural fit

  4. Offer discussion and final acceptance

    Final salary and start date agreed
    Notification of acceptance

The whole process is expected to take about 2 weeks

How to Apply

Required documents

  • Résumé (any format)
  • Cover letter (about one A4 page)
    • Your motivation for applying
    • Your interest in and experience with AI or new technologies
    • Your strengths and growth goals
    • Your thoughts on the healthcare industry or service operations

A message to applicants

More than education, experience or major, we value diligence, good sense and the will to grow above all.

You will start with translation quality management and AI solution testing, but this is a special opportunity to work alongside Korea’s top AI experts and build your competitiveness for the future.

FAQ

Frequently Asked Questions

Send your application

Yes! In fact, we welcome people who will start with a clean slate and learn and grow in the right direction.

Not a problem at all. You can learn step by step after joining. An agentic AI expert will mentor you personally.

You will naturally pick up the medical knowledge you need as you work. A terminology guide is also provided.

It is entirely achievable, depending on your effort and results. We provide concrete training and opportunities to expand your role.

No! Your main job is to manage translation quality while collaborating with external professional translators.

Selection Process & Notes

Selection process

Document screening > 1st interview > 2nd interview > Executive interview > Final acceptance
Interview schedules will be announced separately.

Please note

The offer may be withdrawn if any false information is found.

GET STARTED

Build the future with us

Take the lead role in a growth story where more than 10 years of healthcare industry experience meets cutting-edge AI technology.

Send your application Learn more about us